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JIll Dougan

Jill is currently UK Marketing Director for British Gas, with responsibility for the marketing, brand, customer experience, loyalty and communications for its 12M customers and in support of its 12,000 engineers and customer operations colleagues. She joined British Gas 18 months ago from First Utility where, in her role as Chief Marketing Officer, she helped to grow the brand from a small challenger to a major player, resulting in the sale of the company to Shell Energy. Prior to working in energy, Jill’s career has spanned a number of sectors and companies including data tech company Cardlytics, American Express and Lloyds Bank. She’s passionate about delivering brilliant marketing that’s grounded in data and real customer insights and is really excited about the possibilities that new technologies can bring to help us solve what’s most important to our customers.
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